FAQs

1. Do you offer shipping within Australia?

    Yes, we offer shipping throughout Australia to most Metro and Regional Postcodes. We aim to deliver your orders in a timely manner to your desired location within the country. For more information please see our Shipping Policy 

    2. How long does shipping take?

    Shipping times may vary depending on the destination and the product you have ordered. We strive to dispatch orders within 1-2 business days with Estimated Shipping Times:

    Location Delivery Timeframe (Business Days)
    VIC 3-9
    SA 4-10
    NSW & ACT 6-14
    QLD & TAS 4-11
    NT & WA 5-15


    Please note that these timeframes are approximate and can vary based on factors such as public holidays and unforeseen circumstances. For more information please see our Estimated Shipping Times.

    3. What happens if I order more than one item?

    If you order multiple items, we will strive to ship them together whenever possible. However, due to differences in item size, weight, and shipping origin, some items may arrive separately. You will receive separate tracking numbers for each shipment, so you can track the progress of each item individually.

    4. What payment methods do you accept?

      We accept various payment methods, including Visa, Mastercard and American Express credit cards, debit cards, UnionPay, Shop Pay, Apple Pay, Google Pay & PayPal. We also offer Own Now, Pay Later services from Zip Pay and PayPal. We ensure that all payment transactions are securely processed to protect your personal information.

      5. Can I return or exchange a product?

        Yes. Please refer to our Returns & Refunds Policy for detailed information on the process.

        6. Are your products covered by warranties?

          Yes, our products come with manufacturer warranties. These warranties may vary depending on the product and the brand. We encourage you to review the product description or contact our customer support team for specific warranty information.

          7. What if I receive a damaged or faulty item?

            We apologise for any inconvenience caused. If you receive a damaged or faulty item, please contact our customer support team immediately. We will assist you in resolving the issue promptly, whether through a replacement, repair, or refund, based on the specific circumstances. See our Shipping Protection Guarantee for further information.

            8. Do you offer discounts or promotions?

              Yes, we often run special promotions and offer discounts on selected products. To stay updated on the latest deals, sign up for our newsletter or follow us on social media. Additionally, keep an eye out for seasonal sales and exclusive offers.

              9. How can I track my order?

                Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the designated courier's tracking portal.

                10. Can I cancel my order?

                  If you wish to cancel your order, please reach out to our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that if the order has already been shipped, cancellation may not be possible.

                  11. How can I contact customer support?

                    You can contact our customer support team through email, or live chat. Our dedicated representatives are here to assist you with any inquiries, concerns, or issues you may have. Visit our Contact Us page to reach us.