At Vivify Co, we are committed to providing a seamless shopping experience for our customers. To ensure a smooth delivery process, please review our shipping policy below.

Shipping Locations:
We offer shipping services to most Australia metro and regional postcodes. However, please note that we are unable to ship to PO boxes. We make every effort to deliver our products nationwide across Australia. There are a few postcodes where delivery is not possible for certain products. In such cases, an additional shipping fee will be applied to specific supplier products if delivery is feasible. Orders that cannot be shipped to these postcodes will be cancelled and refunded, with a notification sent via email. 

Processing Time:
Once your order has been placed, our team will work diligently to process and pack your items. Please allow 1-2 business days for order processing. During peak seasons or promotional periods, processing times may be slightly longer, but we will make every effort to fulfil your order as quickly as possible.

Shipping Methods & Estimated Delivery Times:
We partner with reliable shipping carriers to ensure prompt and secure delivery of your purchases. The estimated delivery timeframes may vary based on your location and the shipping method selected during checkout. Please refer to the Estimated Delivery Times provided at the time of purchase for more accurate information.

Estimated Shipping Times:

 
Shipping Costs: 
Shipping costs are calculated based on the weight, dimensions, and destination of your package. The shipping fee will be displayed during the checkout process for your review before finalising your order. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

Multiple items in one order:
If you order multiple items, we will strive to ship them together whenever possible. However, due to differences in item size, weight, and shipping origin, some items may arrive separately. You will receive separate tracking numbers for each shipment, so you can track the progress of each item individually.

Order Tracking:
Once your order has been dispatched, we will provide you with a tracking number via email. This will allow you to track the progress of your shipment and estimate the delivery date. Please note that tracking information may take some time to become available after your order has been shipped.

Shipping Protection Guarantee:
We understand that buying online can be daunting, especially when it comes to shipping. That's why we offer our Shipping Protection Guarantee that applies to all orders, regardless of value.
If your order is lost, damaged on arrival or appears not to be functioning, we will replace it or refund your money.

Delivery Issues:
In the rare event that you encounter any issues with the delivery of your order, please Contact Us and our customer support team will investigate the matter promptly and work towards a satisfactory resolution. Please ensure that you provide accurate contact information to facilitate efficient communication regarding your shipment.

International Shipping:
Currently, we only offer shipping services within Australia. We do not ship internationally. We apologise for any inconvenience caused.

Please note that the above shipping policy is subject to change without prior notice. Any updates or modifications will be clearly communicated on our website.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to Contact Us. We are here to assist you and ensure that your shopping experience at Vivify Co is exceptional!

Thank you for choosing Vivify Co. We appreciate your support!